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Retail and e-commerce

Stores, regional chains, online and marketplace sellers. Real margin per category, returns, ERP–platform integration, stock across channels.

Industry specifics

Selling across several channels – store, website, marketplace – makes stock, price and margin hard to track in one place. Returns, commissions and delivery cost change the real margin per category, and ERP–platform integrations are the source of most operational errors.

What we do

  • Real margin per category and channel, with returns, commissions, delivery and stock cost.
  • Analysis and selection of ERP, POS and e-commerce platforms – and integration design (stock, prices, orders, invoices).
  • Process redesign from order to delivery and return, with error control.
  • AI solutions for product descriptions, classification, customer replies based on company rules.
  • Structured commercial know-how: pricing rules, promotions, exceptions.

Who it’s for

Retailers with 5–100 employees, several sales channels and a volume that exceeds what can be handled manually.

What's on your mind?

Describe your situation in a few sentences. Our assistant shows you within seconds which Smartbiz approaches would fit, then we talk specifics, with no commitment.