The problem
The system went live, but people still work in Excel and on paper. System data is incomplete, reports can’t be trusted and the investment produces no results. The cause is almost always the same: the system was configured from the office, without the people who use it, and “training” was a two-hour presentation.
Our approach
We treat adoption as the main objective of the project, not as the final phase:
- Key users involved from the start: they validate the processes, screens and working rules.
- Working procedures written per role, step by step, with real screens – not 300-page manuals.
- On-the-job training, per shift, with exercises on real data, and internal “super-users” who take over.
- Adoption indicators tracked weekly: transactions done in the system versus outside it, data quality, processing time.
- Fast adjustments in the first weeks – where the system really gets in the way, the system changes, not the person.
How it differs by industry
- Manufacturing and processing: simple interfaces on the line (terminals, scanners, integrated scales); operators have no time for menus.
- Distribution: guided picking and receiving on mobile terminals; adoption shows up in stock accuracy.
- Services: CRM and timesheets are adopted only if they reduce reporting effort, not double it.
What you get
A system used every day, data you can decide on, and a team that feels the system helps rather than polices them.