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Distribution and logistics

Distributors, importers, logistics operators. Cost per order line, per customer and per route; stock accuracy; WMS and integrations.

Industry specifics

In distribution, margin is made and lost in operational details: order size, delivery frequency, returns, supplier terms, stock accuracy. Cost per product says little; cost per customer, channel and route says everything.

What we do

  • Full landed cost per product and supplier – transport, handling, storage, financial cost, losses.
  • Profitability per customer and channel, with real cost-to-serve.
  • WMS/ERP selection and implementation, integrations with couriers, marketplaces and customers; picking and receiving on mobile terminals.
  • Stock analysis: turnover, dead stock, availability, replenishment policies.
  • Operational control: order and stock accuracy, indicators per warehouse and route.
  • Capturing commercial and logistics rules per customer in a system the team can access.

Who it’s for

Regional and national distributors, importers, logistics operators with 15–300 employees and thousands of order lines per month.

Common challenges in this industry

Do you want software or hardware that fits your company but is also adopted and used by the team?

The best system, unused, is worth nothing. We design the implementation around people: roles, procedures, training – and we measure adoption, not just go-live.

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Do you want to implement an ERP, CRM or MES but aren't sure which one fits?

Every vendor shows you a perfect demo. We help you define what you really need, compare objectively and choose the solution that fits your processes and your people.

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You have pressure points, but want to see how they connect to other functional areas?

Costs rise, sales push on prices, stock swells – and each department sees only its own piece. We build the integrated picture, on your exact situation, so you decide where to intervene.

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Does your company's critical knowledge live in a few people's heads?

Recipes, machine settings, customer exceptions, "this is how we do it here" – all lost when the person leaves. We collect, structure and make internal know-how accessible, including with AI.

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Do you want to know the real cost, not just the purchase price?

The price on the supplier's invoice is only the beginning. Transport, handling, losses, tied-up capital and your team's time add up – and change the ranking of suppliers and products.

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Do you want to know what it really costs you to produce?

You know your revenue and overall margin, but not which products make money and which lose it. We build a cost model that reflects the reality of your plant.

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Do you want real control over quality and processes, not just passed audits?

Complaints appear, causes repeat and control happens after the fact. We build a QA and process control system that prevents, measures and improves – proportionate to the size of the company.

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Do you want to implement standard software but aren't sure the proposed best practices are applicable or sustainable for you?

"Everyone works this way" doesn't mean it works for you. We evaluate each standard practice against your processes and decide what to adopt, adapt or reject – with arguments.

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What's on your mind?

Describe your situation in a few sentences. Our assistant shows you within seconds which Smartbiz approaches would fit, then we talk specifics, with no commitment.