The problem
The foreman knows why the machine is set differently in winter. The sales director knows what exceptions were promised to each customer. The accountant knows why a report is corrected manually every month. Nothing is written down, or it’s written in ten different places. When one of them is absent or leaves, the company loses years of experience and repeats mistakes already solved.
Our approach
We don’t propose “everyone writes procedures”. We propose a guided extraction process and an access tool that actually gets used:
- Identify critical knowledge – the kind whose loss would hurt most – by role and process.
- Extract through structured interviews and on-site observation, not forms.
- Structure in useful formats: short procedures, checklists, decision trees, parameters, “lessons learned”.
- Make it accessible – from a well-organised documentation space to an internal AI assistant that answers questions from the company’s documents.
- Define the update ritual – who, when, how – so it doesn’t go stale in six months.
How it differs by industry
- Manufacturing and processing: process parameters, recipes, equipment settings, handling of quality deviations.
- Services: customer knowledge, solutions to recurring problems, decision history.
- Distribution: customer-specific delivery rules, handling rules, commercial exceptions.
What you get
Operational continuity, faster onboarding of new people and a foundation for automation and AI built on the company’s real knowledge.