Services and IT companies

Professional services, IT, maintenance, installations. Cost per project and per hour, team utilisation, CRM, timesheets and activity-based invoicing.

Industry specifics

In services, the “raw material” is people’s time. Real cost per project, utilisation, unbilled time and margin per customer are usually unknown or estimated. Tools (CRM, timesheets, project management) are adopted only if they reduce reporting effort.

What we do

Cost and margin per project, customer and hour, with billable versus non-billable time.
Utilisation and capacity analysis of teams; realistic project planning.
CRM / project management / timesheet selection and configuration, with adoption as the focus.
Clear operational processes: from quote to delivery and invoicing, with control points.
Custom AI solutions: internal assistants on company documentation, automated reports and quotes.
Structured know-how: solutions to recurring problems, decision history, customer knowledge.

Who it’s for

Service and IT companies with 10–200 employees working on projects or contracts, wanting visibility on cost and utilisation.

Common challenges in this industry

Do you want software or hardware that fits your company but is also adopted and used by the team?

The best system, unused, is worth nothing. We design the implementation around people: roles, procedures, training – and we measure adoption, not just go-live.

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Do you want to implement an ERP, CRM or MES but aren't sure which one fits?

Every vendor shows you a perfect demo. We help you define what you really need, compare objectively and choose the solution that fits your processes and your people.

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Does your company's critical knowledge live in a few people's heads?

Recipes, machine settings, customer exceptions, "this is how we do it here" – all lost when the person leaves. We collect, structure and make internal know-how accessible, including with AI.

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Do you want real control over quality and processes, not just passed audits?

Complaints appear, causes repeat and control happens after the fact. We build a QA and process control system that prevents, measures and improves – proportionate to the size of the company.

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Do you want to implement standard software but aren't sure the proposed best practices are applicable or sustainable for you?

"Everyone works this way" doesn't mean it works for you. We evaluate each standard practice against your processes and decide what to adopt, adapt or reject – with arguments.

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Case studies

Industrial maintenanceillustrative example

Internal AI assistant on the know-how of a technical services company

An industrial maintenance firm depended on 4 senior technicians. Their knowledge was structured and made available to the whole team through an internal AI assistant.

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Blog

Practical ideas and tools

See all

10 Sept 2026· 6 min read

Landed cost is not purchase price: 7 components you're ignoring

Why the "cheapest" supplier is often the most expensive, and how to build a landed cost calculation your team can use on every order.

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20 Aug 2026· 5 min read

5 signs the proposed ERP doesn't fit you (before you sign)

The demo was flawless. Here's what to check before the contract so you don't discover the mismatch during implementation.

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28 Jul 2026· 4 min read

How to measure system adoption (and why "go-live" means nothing)

The system is live, but people work in parallel in Excel. Four simple indicators that tell you whether the investment is producing results.

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