Operational consulting · Custom solutions

Know what it costs you. Know what to do next.

Smartbiz is operational consulting and solutions built for your company. We start from one concrete question – costs, processes, software, people – and take it all the way to a tool your team runs on its own. We listen, think, create, deliver.

Describe your situation See the challenges we solve

Do you recognise yourself in one of these?

Where we start

The questions our clients ask us

Every question has a different answer depending on your industry and situation. Pick one and see how we approach it.

Do you want to know what it really costs you to produce?

You know your revenue and overall margin, but not which products make money and which lose it. We build a cost model that reflects the reality of your plant.

Do you want to know the real cost, not just the purchase price?

The price on the supplier's invoice is only the beginning. Transport, handling, losses, tied-up capital and your team's time add up – and change the ranking of suppliers and products.

Do you want to implement an ERP, CRM or MES but aren't sure which one fits?

Every vendor shows you a perfect demo. We help you define what you really need, compare objectively and choose the solution that fits your processes and your people.

Do you want software or hardware that fits your company but is also adopted and used by the team?

The best system, unused, is worth nothing. We design the implementation around people: roles, procedures, training – and we measure adoption, not just go-live.

You have pressure points, but want to see how they connect to other functional areas?

Costs rise, sales push on prices, stock swells – and each department sees only its own piece. We build the integrated picture, on your exact situation, so you decide where to intervene.

Do you want to implement standard software but aren't sure the proposed best practices are applicable or sustainable for you?

"Everyone works this way" doesn't mean it works for you. We evaluate each standard practice against your processes and decide what to adopt, adapt or reject – with arguments.

Industries

Same question, different approaches

A production cost is calculated differently in a processing plant than in a distribution business. We know the specifics.

Food processing

Meat, dairy, bakery, beverages. Yields, catch-weight, lot traceability, seasonality – the industry where cost is decided in the process flow.

Discrete manufacturing

Machining, furniture, plastics, packaging, components. Multi-level BOM, routings, machine time, scrap and capacity planning.

Distribution and logistics

Distributors, importers, logistics operators. Cost per order line, per customer and per route; stock accuracy; WMS and integrations.

Retail and e-commerce

Stores, regional chains, online and marketplace sellers. Real margin per category, returns, ERP–platform integration, stock across channels.

Services and IT companies

Professional services, IT, maintenance, installations. Cost per project and per hour, team utilisation, CRM, timesheets and activity-based invoicing.

Standard solutions

Base solutions, adapted to you

Seven field-tested products that we fit to your company, processes and people. We don't reinvent the wheel, but we don't force templates either.

Cost calculation solutions

A cost model per product, order, customer or project – built on your real flow, delivered as a tool your team updates on its own.

Operational analyses

A quantified diagnosis of pressure points and the links between them: margin, stock, capacity, cash. Scenarios on your data, not on industry averages.

Process redesign

Clear operational processes with roles, control points and short procedures people actually use. Preparing the company for new systems or growth.

Software and/or hardware analysis and selection

Independent selection of ERP, CRM, MES, WMS, equipment and integrations: requirements on your processes, scripted demos, 5-year total cost, reasoned recommendation.

Custom AI solutions for your company and processes

AI assistants and automations built on your company's documents, data and rules – for documentation, quoting, reporting, internal support and customers.

Internal know-how capture and structuring

Extracting critical knowledge from people's heads and scattered files, structuring it in useful formats, and an access tool – documentation or an AI assistant.

QA and operational process control solutions

Control points, simple checks integrated into the work, process indicators and an improvement loop that closes. Quality that helps operations.

How we work

Listen · Think · Create · Deliver

From question to measurable result

Listen

We listen

A conversation without a sales pitch. We want to understand what really concerns you, in your words, before we propose anything.

Your question, not our offer
Context: industry, team, systems
What “solved” would mean for you

Think

We think

A diagnosis on your real data and processes, on site, with your team – and the links between areas, not just the symptom.

We map the flow and the data
We quantify the problem
We choose where to intervene

Create

We create

We start from our field-tested base solutions and adapt them to your company, industry and people.

A model, a process or a tool
Validated with your team
No forced templates

Deliver

We deliver

We implement together with the people who will use the solution and measure adoption and outcome, not just go-live.

On-the-job training
Indicators to track
Tools you run on your own

What's on your mind?

Describe your situation in a few sentences. Our assistant shows you within seconds which Smartbiz approaches would fit, then we talk specifics, with no commitment.

Describe your situation Send us a message

Case studies

Results from the field

Meat processingillustrative example

Real cost per product in a cold cuts plant

A meat processing plant with 120 employees knew its overall margin but not which products lost money. A cost model per recipe and stage changed the portfolio and the prices.

FMCG distributionillustrative example

ERP+WMS selection for a regional distributor

A food distributor with 3 warehouses avoided a failed implementation through a selection process based on its own scenarios, not on demos.

Industrial maintenanceillustrative example

Internal AI assistant on the know-how of a technical services company

An industrial maintenance firm depended on 4 senior technicians. Their knowledge was structured and made available to the whole team through an internal AI assistant.

Blog

Practical ideas and tools

10 Sept 2026· 6 min read

Landed cost is not purchase price: 7 components you're ignoring

Why the "cheapest" supplier is often the most expensive, and how to build a landed cost calculation your team can use on every order.

20 Aug 2026· 5 min read

5 signs the proposed ERP doesn't fit you (before you sign)

The demo was flawless. Here's what to check before the contract so you don't discover the mismatch during implementation.

28 Jul 2026· 4 min read

How to measure system adoption (and why "go-live" means nothing)

The system is live, but people work in parallel in Excel. Four simple indicators that tell you whether the investment is producing results.